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Help & FAQ

How do I place an order? 

When viewing an item, simply select your size and quantity needed and then click ‘Add to Cart’.  You can review the items in your cart at any time by clicking on the ‘My cart’ icon in the top right corner of every page. Once you have reviewed the items in your shopping bag, you can either continue shopping or continue to checkout and place your order. You must make an account before checkout so XO Boutique can assist you to the best of our ability with information provided.

How do I checkout? 

Once you have your desired items in your Cart, simply click the ‘Check Out’ button. You will then be prompted to either sign in to your account or to create an account. Next, choose your preferred shipping method and enter any discount codes or credit vouchers that you may want to use. Finally, you will be directed to complete payment. A confirmation email will be sent to your registered email address containing the contents of your order!

Please note when checking out price will be displayed in Australian Dollars.

 

I’m unable to place my order. What do I do? 

If an error message keeps occurring in your check out process, more often than not there is a credit card problem, or a defect with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. If the error message keeps re-occurring, please email our Customer Care team at info@XOBoutique.com.au

  

Can I cancel my order without being charged?

All orders that have been cancelled before being shipped will be refunded to your credit card. Unfortunately, we are not able to cancel an order after it has already been shipped.

 

Where is my order? I have not received it yet?

You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there.

For domestic orders, please allow two to five business days from the date of shipment for your parcel to arrive. Domestic express shipping is guaranteed next day delivery if ordered by 4pm day prior.

For international orders, please allow 3-10 business days from the date of shipment for your parcel to arrive. Business days do not include weekends or national public holidays and the delivery time frame excludes delays caused during international custom’s processing. International express shipping can be arrange by contacting us prior to purchase.

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